Shipping policy
SHIPPING POLICY
Last updated: September 1, 2026
SHIPPING DESTINATIONS
Coyote Creek Co. currently ships to eligible addresses within the United States only. We do not offer international shipping at this time.
Availability and shipping rates for Alaska, Hawaii, post-office boxes, and other destinations depend on the product and carrier services available during checkout. Some orders may require a physical street address.
ORDER PROCESSING
Processing time is the time needed to prepare an order before it is transferred to the shipping carrier.
Typical processing times are:
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Ready-to-ship, non-personalized products: 1–3 business days
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Products receiving standard engraving or personalization: 3–7 business days
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Custom artwork, customer-provided logos, special orders, or larger orders: 5–10 business days after any required proof is approved
Business days are Monday through Friday, excluding federal holidays.
Processing begins after payment is authorized and all required personalization details, artwork, and approvals have been received. Delays in receiving customer information or approval will extend the processing time.
Shipping times may be longer during holidays, promotions, severe weather, or periods of unusually high order volume. If an order requires a substantially longer processing time, we will notify the customer.
SHIPPING RATES
Available shipping methods and charges are calculated and displayed during checkout based on the delivery address, package size, package weight, and carrier service.
Customers can review the shipping charge before completing their purchase.
ESTIMATED DELIVERY
Standard carrier delivery generally takes approximately 2–7 business days after an order ships.
Delivery time is separate from processing time. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, service interruptions, remote destinations, or other circumstances outside our control.
A shipping-confirmation email containing tracking information will be sent when tracking becomes available.
KNIFE SHIPPING RESTRICTIONS
Knives are shipped only to destinations and purchasers permitted under applicable federal, state, and local laws.
By ordering a knife, the customer represents that they are at least 18 years old and may legally purchase, receive, possess, and use the product at the delivery location.
Certain products, including automatic-opening knives, may require additional eligibility verification or may not be available for shipment to particular purchasers or destinations. Coyote Creek Co. reserves the right to request additional information or cancel an order that cannot legally be fulfilled.
If we cancel an unshipped order because of a legal or eligibility restriction, the affected payment will be refunded to the original payment method.
ADDRESS CHANGES
Customers are responsible for providing a complete and accurate delivery address.
Contact Ryan@CoyoteCreekCustoms.com immediately if an address needs to be corrected. Address changes cannot be guaranteed after an order has entered production or been shipped.
Coyote Creek Co. is not responsible for delays or additional expenses caused by an incorrect or incomplete customer-provided address.
RETURNED-TO-SENDER PACKAGES
If an order is returned because of an incorrect or incomplete address, refusal, or failure to claim the package, the customer is responsible for any additional shipping charge required to resend it.
Original shipping charges are nonrefundable in these circumstances. Personalized merchandise remains subject to our Return and Refund Policy and cannot be refunded merely because the shipment was returned to us.
SHIPPING DELAYS
If we cannot ship an order within the stated processing timeframe, we will contact the customer with an updated shipping date. The customer may accept the delay or cancel the affected unshipped items for a full refund.
We will reasonably assist customers with carrier tracking and delivery inquiries, but carrier delays after shipment are outside our direct control.
LOST PACKAGES
Contact Ryan@CoyoteCreekCustoms.com if tracking has not updated for seven business days or if a package has not arrived within a reasonable period after its estimated delivery date.
We may ask the customer to confirm the delivery address and cooperate with a carrier investigation. If the carrier confirms that a shipment was lost in transit, we will provide an appropriate replacement or refund.
PACKAGES MARKED DELIVERED
If tracking shows that a package was delivered but it cannot be located, please:
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Verify the delivery address
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Check around the delivery location
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Ask household members or neighbors
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Contact the shipping carrier
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Allow one additional business day, as some packages may be scanned shortly before final delivery
If the package still cannot be located, contact us promptly. We will help initiate a carrier investigation when available. A completed delivery scan does not automatically qualify an order for replacement or refund. Each situation will be reviewed based on the carrier’s findings and the circumstances.
DAMAGED SHIPMENTS
Inspect your order promptly after delivery. Shipping damage must be reported within seven calendar days by emailing Ryan@CoyoteCreekCustoms.com.
Please include:
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Your order number
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A description of the damage
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Clear photographs of the product
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Photographs of the shipping box, packaging, and shipping label
Keep the product and all original packaging until the claim is resolved. If an item is damaged in transit, we will provide an appropriate replacement, correction, or refund in accordance with our Return and Refund Policy.
PARTIAL SHIPMENTS
Orders containing multiple products may be shipped in separate packages. Tracking information will be provided for each package when available. Customers will not be charged additional shipping solely because Coyote Creek Co. chooses to divide an order into multiple shipments.
ORDER CANCELLATIONS
Ready-to-ship orders may be canceled before shipment.
Personalized or made-to-order purchases may be canceled only before engraving or production begins. Once engraving or production has begun, the order cannot be canceled except as provided in our Return and Refund Policy.
CONTACT
Questions about shipping or delivery may be sent to:
Coyote Creek Co. LLC
303-859-0599
12822 West 75th Place, Arvada, Colorado 80005