Refund policy

RETURN AND REFUND POLICY

We want you to be satisfied with your purchase from Coyote Creek Co. Please review the following policy before requesting a return.

RETURNS

We accept returns of eligible merchandise within 30 days after the order is delivered.

To qualify for a return, the item must be:

  • Unused, uncarried, unwashed, and in its original condition

  • Unsharpened, unmodified, and free from damage or wear

  • Returned with its original packaging, tags, sheath, accessories, and documentation

  • Accompanied by proof of purchase

To request a return, email Ryan@CoyoteCreekCustoms.com with your order number and the reason for the return. Please do not send an item back before receiving return authorization and instructions from us. Unauthorized returns may not be accepted.

CUSTOM AND PERSONALIZED ITEMS

Items personalized or made to order specifically for the customer are final sale once engraving or production has begun. This includes names, initials, dates, personal messages, customer-provided logos, and custom artwork.

If Coyote Creek Co. makes an error in the personalization, or the item arrives defective or damaged, we will work with you to provide a replacement, correction, or refund as appropriate.

Ready-made engraved products that were not personalized specifically for the customer may be returned if they otherwise meet the eligibility requirements above, unless the product was clearly marked “Final Sale.”

Please contact us as quickly as possible if you need to change or cancel a personalized order. Changes and cancellations cannot be guaranteed after engraving or production has begun.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. Contact us within seven days of delivery if an item is damaged, defective, or incorrect.

Email Ryan@CoyoteCreekCustoms.com with your order number, a description of the problem, and clear photographs of the item and packaging. If the issue resulted from damage in transit or an error by Coyote Creek Co., we will provide instructions and cover the reasonable cost of return shipping when a return is required.

NONRETURNABLE ITEMS

The following items cannot be returned:

  • Personalized or made-to-order items after engraving or production has begun

  • Items showing evidence of use, carrying, washing, sharpening, modification, misuse, or damage

  • Gift cards

  • Items clearly marked “Final Sale”

  • Items returned without authorization

Please contact us before purchasing if you have questions about whether an item is returnable.

RETURN SHIPPING

Customers are responsible for return shipping costs on eligible returns resulting from a change of mind, incorrect selection, or other reason not caused by Coyote Creek Co.

Original shipping charges are nonrefundable unless the return results from an incorrect, defective, or damaged item.

Return items must be packaged securely. Knives must be secured in their original box or sheath and must never be shipped loose. We strongly recommend using a trackable shipping method. Coyote Creek Co. is not responsible for returns lost or damaged during return shipment.

REFUNDS

We will inspect the returned item and notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit-card company may require additional time to post the refund.

Items returned in used, incomplete, modified, damaged, or otherwise ineligible condition may be refused and returned to the customer.

EXCHANGES

The fastest way to receive a different item is to return the eligible item and place a new order after the return is approved. Personalized and made-to-order items are not eligible for exchange unless they are defective, damaged, or incorrect due to an error by Coyote Creek Co.

ORDER CANCELLATIONS

Non-custom orders may be canceled for a full refund before shipment.

Personalized or made-to-order purchases may be canceled only before engraving or production begins. Once work has begun, the order cannot be canceled or refunded unless the finished product is defective or does not match the approved order details.

SHIPPING DELAYS OR UNAVAILABLE ITEMS

If we are unable to ship an order within the timeframe communicated at purchase, we will contact the customer with updated information and provide the option to accept the delay or cancel the affected order for a full refund.

CONTACT

For return or refund questions, contact:

Coyote Creek Co. LLC
Ryan@CoyoteCreekCustoms.com
Arvada, Colorado